Everyone is asking me "what is like working at Dell" and "what is it like to work in a call center"?
First the fact that I can blog this is an vast improvement. When I worked at Hertz, my last job, I didn't blog about it directly because the work environment there was to political. Speak out to much and you might get lay-ed off! At Dell, everyone is open. Workers are allowed to express their options.
Second, I work in a support group, not a call center. What's the difference? I have no time limits when talking to Dell customers. If it takes six hours to get a problem solved I can stay on the phone with the customer or even call the customer back. I know because I've had a six hour call. Helping people with their computer problems is nothing new to me. If you know me, you know I've been working with microcomputer before that name was coined.
I'm not saying the job isn't stressful. I get to see the dirty side of live all day. Thing are always breaking and when they do I get a call. This job is more like being a plumber then building contractor. I try to think of my self more like a medical doctor in an ER. But most of the time that's not how people treat you when they exchange server is down. Your not making them feel better and they think of the system as your computer…"You guys built it."
Am I happy? Yes. Very happy. Two years ago I had a great job working with even greater people (most) doing almost nothing. This was making me extremely depressed. I may never know, but I think management had me vocational castrated and eventually lay-ed off for pointing out the kings new close (IE company Internet security problems).
As a Linux guy I'm very excited about Linux being supported by Dell. I'm hoping to join the Linux support team.